Reference

Our Terms Shape How Your Account Works

When you open an account with kupu 168, you're agreeing to the rules that keep your wallet, deposits and withdrawals secure.

Account access depends on local lawDeposits and withdrawals follow our verification stepsYour data stays encrypted and protected
Explore the Lobby Read FAQ
kupu 168 Our Terms Shape How Your Account Works
GET HELP NOW

Contact Us About Your Terms Questions

Live Chat Support Reach our team via live chat inside your account. Available during lobby hours; most queries answered in under five minutes. Ask about account rules, withdrawal holds or disputes.
Email Escalations Send formal requests to our support inbox. We reply to account-related disputes and terms clarifications within 24 hours. Include your account ID and the specific question.
Account Settings Review your accepted terms, update your contact details and check your withdrawal history directly from your account page. Changes take effect immediately.
YOUR ACCOUNT SAFETY

How We Protect Your Account and Wallet

Data Encryption

All deposits, withdrawals and account information travel through encrypted channels. We store your payment details separately from your gameplay history so a breach in one area cannot expose both.

Withdrawal Verification

Before funds leave your wallet, we check that the withdrawal request matches your account identity. First-time withdrawals to a new bank account or e-wallet take up to 24 hours; repeat withdrawals to verified accounts usually process within minutes.

Account Suspension Rules

We suspend accounts if we detect suspicious activity, account sharing or attempts to exploit our terms. You can appeal via email with proof of identity. Most appeals are reviewed within 48 hours.

Deposit Hold Periods

Deposits via DANA, OVO, GoPay and QRIS are usually available in your wallet within 60 seconds. If a deposit does not appear, contact support with your transaction ID; we trace it within four hours.

Cookie and Tracking Policy

We use cookies to remember your login, your game preferences and your session language. You can disable non-essential cookies in your browser; your account will still work, but some features may load slower.

Request Account Changes

You can update your registered email, password, phone number and account limits directly from your account settings. Changes are instant. To request data deletion, email support with your account ID.

Terms and Conditions FAQ

Account violations can result in suspension or permanent closure. Examples include using multiple accounts, sharing your login, attempting chargebacks on deposits, or manipulating game outcomes. We notify you of the reason before closing. You can appeal by providing proof of identity and explaining the breach within 30 days of closure.

Yes. You can update your email, password, phone and registered name from your account settings. Changes apply instantly. However, if your withdrawal bank account or e-wallet is linked, updating it requires verification — we'll email you a confirmation code within minutes.

We keep your account data for as long as your account is active. After you close your account, we retain it for one year to handle disputes, tax queries or chargebacks, where local law permits. After one year, personal data is deleted unless legal obligation requires longer retention.

You can withdraw to any DANA, OVO, GoPay or QRIS account registered in your name. Withdrawal requests go through identity verification. First withdrawals take up to 24 hours; repeat requests to verified accounts usually clear within minutes. Minimum withdrawal is Rp 50,000. Your account balance must be non-zero after each withdrawal.

Yes. Your login is personal and non-transferable. If someone else accesses your account using your credentials, you are responsible for any deposits or withdrawals they make. Change your password immediately if you suspect unauthorized access and contact support with details.

Yes. Contact support via live chat or email with your account ID and the transaction ID of the game or withdrawal in question. Our team reviews the transaction log and your gameplay history within five business days. If the dispute is valid, we restore your balance or complete your withdrawal.

Our core terms apply to all players in supported regions. However, certain clauses — such as data retention, account closure and dispute resolution — may be modified where local law requires. Check your account settings for region-specific notices, or ask support for clarification on your area.

Related Pages

kupu 168 Indonesia About Us kupu 168 Casino kupu 168 Login FAQ